Privacy Policy
Van Dusen Renovations
At Van Dusen Renovations, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, social media platforms, advertising campaigns, and client communications.
Information We Collect
When you contact Van Dusen Renovations, submit an inquiry, or complete a form through our website, Facebook, or Instagram, we may collect:
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Full name
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Email address
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Telephone number
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City or location of your project
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Property or project address, where provided
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Type of renovation or construction project
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Estimated project budget and timeline
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Additional information voluntarily provided regarding your project
We collect only information reasonably necessary to respond to inquiries, evaluate potential projects, and provide our services.
How We Use Your Information
Information collected by Van Dusen Renovations may be used to:
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Respond to inquiries and consultation requests.
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Contact you regarding your renovation or construction project.
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Schedule consultations, property assessments, and site visits.
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Prepare preliminary estimates, proposals, and project recommendations.
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Provide information about our renovation, custom home building, and project management services.
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Maintain communication throughout the consultation and project planning process.
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Improve our customer experience and business operations.
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Comply with applicable legal and regulatory obligations.
We do not use your information for unrelated promotional email or text messaging without obtaining any additional consent required by law.
Facebook and Instagram Lead Forms
Van Dusen Renovations uses advertising and lead generation tools provided by Meta Platforms, including Facebook and Instagram Instant Forms.
When you voluntarily submit an Instant Form, the information you provide is shared with Van Dusen Renovations for the purpose of responding to your inquiry.
By submitting a consultation or project inquiry, you request that our team contact you using the contact information provided regarding your project and our relevant services.
Submission of an inquiry does not automatically enrol you in unrelated marketing communications.
Information processed directly by Facebook and Instagram is also subject to Meta's own privacy policies and practices.
Information Sharing and Disclosure
Van Dusen Renovations does not sell or rent personal information to third parties.
We may share limited information with authorized employees, professional consultants, subcontractors, or technology providers when reasonably necessary to evaluate or carry out a requested project, operate our business systems, or comply with legal requirements.
Where applicable, we require information to be handled appropriately and used only for authorized purposes.
Data Protection and Storage
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.
Information may be stored or processed through secure business communication, website, and customer management platforms. Some service providers may process information outside British Columbia or Canada, where different legal requirements may apply.
Access to personal information is limited to individuals who reasonably require it for legitimate business purposes.
Information Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, and meet applicable legal obligations.
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Website Analytics and Cookies
Our website may use cookies and analytics technologies to support website functionality, understand visitor activity, and improve the browsing experience.
Where applicable, visitors may manage cookie preferences through their browser settings or available website consent controls.
Consent
By voluntarily submitting personal information through our website, Facebook or Instagram Instant Forms, or other direct communication channels, you consent to the collection and use of that information for the purposes explained at the time of collection and in this Privacy Policy, to the extent permitted by applicable law.
Where additional consent is required, we will request it separately.
Updates to This Privacy Policy
Van Dusen Renovations may update this Privacy Policy periodically to reflect changes in our business operations, information-handling practices, or applicable legal requirements.
Any updates will be published on our website with a revised effective date.
Contact Information
For questions, privacy concerns, or requests regarding your personal information, please contact:
Van Dusen Renovations
Privacy Officer / Privacy Inquiries
Vancouver, British Columbia, Canada
Email: vandusenrenovations@gmail.com
Website: www.vdrenovations.com
Serving Vancouver, the Lower Mainland & Fraser Valley.